This is my third car purchased from this dealership and every encounter with the staff, from sales to finance and service all were exceptional. Thanks. Mark N - Hopewell Jct, NY

I just want to say thank your for such a professional team at your Service Center. I think John and Adam are wonderful I feel like they treat me like family. I really appreciated the loaner and found it very nice that Charlie who is one of the Service Techs took me outside and explained the features of the new TL. He was extremely kind to me. John is extremely knowledgeable regarding my car. It is a pleasure to deal with him and when I call, I can hear the smile in his voice. Adam is very accommodating very knowledgeable as well. He is current on the Acura product and I feel I can trust him to help me. Please extend my thanks to everyone at your dealership for me. My husband has a BMW and keeps telling me to get a BMW. I Think Not!!! Patricia C - Hyde Park, NY

[The] Service Manager (John) took excellent care of me and was in constant communication with me as I had come in with certain operating concerns about the car. We discussed and agreed upon what we would take care of now (set priorities) and what would wait until my next major service. I felt comfortable with John and with his explanations and cost estimates.
Debra S -  Millbrook, NY

My appointment was mid-morning and I did not have time for breakfast before I brought the car in. I was very happy to find that you offered bagels, juice, coffee, etc... As I was starting!!!! Although I was only in the building brieftly, I thought that it was nice that you offered T.V., magazines and newspapers to pass the time. I also really ... appreciate the free vaccum and carwash!!! Who doesn't like a free Carwash???? Kasha K -  Poughkeepsie, NY

After each Service, the technician tells me what needs to be done in the future. I appreciate knowing this because I depend on my car. Steven M -  Putnam Valley, NY

Dmitriy, made sure everything went fine and Frank took care of me. Nelson, the General Manager is a gentleman and he did an excellent job. Everyone went the extra mile for me. Jose M -  Glenridge, NJ

My salesperson was very good and I would recommend him to anyone. Miriam T -  Newburgh NY

This is my sixth or seventh vehicle purchased from Dmitriy and Sher is great and very helpful. Mark N - Hopewell Jct NY

Everything was ideal. I had no complaints. It was not difficult. I love Acura a lot. Alexey K - Beacon NY

Everyone in DCH Heart Acura Service are extremely pleasant - from making the appointment - to getting the job done. Not only this time but each time I have had dealings with them. I appreciate that very much Ronald N - Fishkill NY

Client said Jessica and the General Manager, was very efficient, thorough, and kept in contact. The ownder of the dealership was very nice. Gary F - Newburgh, NY

The Sales Manager was great! Valeriy K - Brooklyn, NY 

The Finance person was great! Scott B - Poughquag, NY 

I trust my Acura Dealer and the Service Manager when they tell me something needs to be done. I value that most Sudhir D - Wappingers Falls, NY

Phil Coiro, was courteous, understanding and professional. He took his time explaining things to me and made sure that the time I spent at the dealership was short and that the service to my vehicle was complete. Outstanding! Elinor C - Yonkers, NY

They are one of the best. They would not jeopardize my business. Everything they do is fantastic. Greg O - Philmont, NY

They were courteous. They took their time to explain exactly what was going on, and did it in a timely manner. Steven M - Modena, NY

They were so great. John knows who I am and he is wonderful. It is a good experience when you go in, and they know you and your car. It is a good experience the whole way around. Laura S - Fishkill, NY

John is exceptional and I wouldn't trust my car with anyone else. The whole service department is great! Laura S - Fishkill, NY

Client stated Mr. Coiro, the service manager, was very helpful, wonderful, polite and courteous Sandi A - Yonkers, NY

 

 

 

I was at this dealership because I broke down on my way to a weekend away. The service team was outstanding in their communication and service. The only reason I will not return for service is because I live out of state. Anthony F - Island Heights, NJ

 

Thanks to all of you (Naomi, Sher, Sal, and Dmitriy) at Heart Acura for a pleasant and stress-free transaction. Albina and Marlon - New York City, NY 

I want to thank you again for all your efforts in putting this sale together. You were the only dealer that responded in a timely manner and you made this deal happen. Larry & Suzanne S - Wallkill

Just wanted to say thank you for a effortless transaction. We are really enjoying the RDX. I have also found the service department to be first class. Thanks Dave T- Poughkeepsie

I would like to inform you of a great service experience.  I have been a customer of Heart Acura since Feb. of 2004.  I bought a TL new from your dealership.  I'm an extremely loyal customer, who has never been to any other shop or repair facility.  I must give a majority of the credit to John Alterio, Assistant Service Manager.  He treated me with respect and made me feel like a top priority.  I'm a sales rep. for Volvo Construction Equipment, and I'm aware of the old saying, "Sales sells the first car and Parts and Service sell the next."  This is a perfect example of how John and his team have sold another Acura for your company.  Please feel free to contact me for any reason. Keep up the great work!    Scott D– Poughkeepsie

Sal, I would just like to let you know how much I and my parents appreciate your help and concern; you have done so much to help make my dream come true. I thought that I would never get a car! But you helped my parents and I make that happen. I can’t tell you enough how thankful I am for your help with everything. You made sure that everything was perfect and what needed to be done got done. You have been so helpful through this whole process. Thank you for helping me make this memory. Thanks again. Kim – Hopewell Junction  

This is my third Acura and I have never been disappointed with the service and courtesy I have received. I am especially happy to see a nicely washed and shiny car waiting for me. I spoke with John and Vinnie in the service department. They are excellent employees. Thank you Acura. - Kathryn S

I have decided that I will be a lifelong Acura owner because of the experiences I had with not only the service department but also the information and honest sales people. You have always been great. See you guys again soon. - Victor K

This is to thank the service department, especially Adam. The service was expertly done, and dealing with you guys was, and has been in the past, a rather pleasant experience. In the six years, from the purchase and care of our TL; to the servicing now on our RL , you have always been professional. Your guys even found out for us the codes for the radio and the nav, system. In a world where the only real difference in value is the quality of the people you deal with, Heart has always been a place that we trust; a rare compliment these days. Eileen & Harvey E

Every time I have been there, the service has been wonderful. I am very pleased with them. We are going to be moving and I only hope that when we get there, they are as good. DCH Heart Acura has been wonderful. I take my car ther all the time to be serviced. Whenever I call to make an appointment, they always accommodate me. They do everything they need, and they go above and beyond what I have ever received than in any other car dealership before. They are very nice. The service is quick. They let me know exactly how long it is going to take. If it is going to cost me any money, they let me know up front. I have been very satisfied with everything. - Nancy S

They take care of me. John and Adam basically gave me the world when I walked in the door. I feel like I am their only customer. It was done on time. I got a loaner car. the car was clean when it was done... and it was done with a smile. - Angela Z

It was my first time going there and I did not know anything. They acknowledged my time and did everything without any problems. They did what they were supposed to do and did a wonderful job. I had an experience at [another dealer] where the job was not being done, so I gave my visit here a 10. - Sanjay D

Everything was done correctly. Also, it was because of the people. I had good people, and that was important. The people were kind to me and looked to help me when I did not know a thing about a car. Also, things were fixed correctly. In the corporations, they should make sure that the people are getting good raises. -AnnaMaria V

Everything was done when they said that it would be done. I had no problems. There was one gentleman who really went out of his way to help me, he was awesome and very helpful. He answered all my questions everything went really well. I was very Pleased. - Nancy T

The service was very good. They are always attentive to the needs of the car. They point out things that need to be done and do not say things that the car did not really need. I did not feel like they were trying to sell me things I did not really need - Sally C

They were very attentive and nice. The service was quick. - Robert G

We've Enjoyed Excellent Service/sales Relationship With This Acura Dealership For A Good Number Of Years. - Peter E

My Service Agent Is John And He Was Very Professional And Very Accommodating In All Respects. I Am Grateful To Him For His Attention And Prompt Service. - Avis T

I Keep Going Back To This Particular Dealer For Its Professionalism. They Don't Treat Me Like A Customer And They Need Me. They Treat Me Like A Person. I Like That. - Luis C

John And Adam Always Seem To Go Above And Beyond To Help People - Jaime B

Purchased The 2008 Acura Tsx For My Daughter Based Upon The Outstanding Service Received On My 2002 Acura Cl. After Driving Her First Car For The Past Six Months She Will Only Own A Acura.(17 Year Old Driver Already A Loyal Acura Owner!) - Jaydee D

This Dealer Is Excellent! - Pamela C

My salesperson was wonderful. He is the best salesperson I have ever had and this is my eleventh vehicle. I have even talked to my friends about him and I never do that. - Jeanette

I picked up my 2009 Acura TSX and just wanted to thank you and your team for the outstanding buying experience. [My Salesman] did a very nice job making the sale and giving me a great price. [He] was exceptionally helpful on Saturday in explaining all the features of the new vehicle, answering my questions and ensuring the process ran without a hitch. He was a real pleasure to deal with and I wanted you to know that I?m a very satisfied buyer. I leased two Honda Pilots over the last six years and was always impressed with the customer service, and I?m happy to say that my buying experience with Acura was extremely positive. Thanks again - Dan

The salesperson Rich Medla did a great job. Everyone was very good to work with. It was a very good experience and I am happy with everything. ? Patrick D.

The salesperson Joe Gil was very good, he was very helpful and did the right thing. I would very highly recommend DCH Heart Acura. ? Ken P.

I always get the same level of performance. I have had four Acura?s from DCH Heart Acura. They have never failed in giving me good service. I have a comfortable feeling about getting the job done right the first time. John the service manager is a wonderful person. He always accepts me all the time. ? Arleen M.

The waiting area was nice. I was able to take care of a couple of things while I was waiting. ? Steve Y.

The waiting area was very nice. The people are always very friendly and helpful. Any questions I had about the car were addressed well. Overall, the general experience was positive. ? Robert E.

We received excellent service. It was prompt and courteous. We had no problems at all. ? Joseph M.

I have been dealing with Acura for some years. The service personnel are cooperative, cordial and courteous. They are always very helpful and accommodating. They do a good job. ? Peter E

They were very pleasant and helpful. Also, they were very quick with the service. They gave me a loaner car, which was great. ? Dan S

They took my car immediately at the time I had made the appointment. Before I took it in, they told me about how long it would take and it was right on time. They were courteous, kind and explained me everything they did to my car. They asked me if I wanted anything to eat or drink and even told me when it was almost done. I was very happy and the car was returned clean. ? Ron K

Steven was the salesperson and he was incredible. He was patient, thorough and knowledgeable and followed up with me while I waited for my vehicle to arrive. Frank and Nelson took great care and made me feel very comfortable. It was great that the vehicle came with a full tank of gas, I really liked that. Everything was completed fast and easy. ? Ellen E

They did a very good job. They were very nice. The showroom was very nice and well kept. They served me coffee in there. I did not mind taking my car in there. ? Fran D This is my fourth vehicle purchased from Heart Acura and Bob always goes above and beyond to be helpful ? David P

They are very quick. They always take good care of me. ? Jaime B

The service was done in a timely manner. They are competent. The service representative was very professional. ? Len S.

Steven Vanca was very good and the delivery process was very smooth. This is my third vehicle purchased from this dealership ? Regina S

One of the people in the Service Department, John is absolutely top-notch customer service. When I made the appointment, I thought that it was just going be for an oil change. He told me that the car was due for its 75,000 mile service, so they provided me with a loaner car. He treats me like gold. It was absolutely lovely. He always remembers my name. ? Ken P.

Dealer Rater Review: DCH Acura in Dutchess Co. NY has the BEST SERVICE DEPT. my husband and I have ever dealt with. Every employee, starting with Phil, John and Adam and including every service tech is experienced, frienly and highly competent in ALL aspects of doing the best work on service of each and every Acura that needs any type of servicing. I do not ever hesitate to recommend DCH Acura Service Dept. to anyone who has an Acura. We can honestly say that it is a pleasure to know that when we need or have a problem with our car that DCH Acura is right there for us. To say that each and every employee of the service dept. goes above and beyond is an understatement!!!! Congratulations to the BEST ACURA SERVICE DEPT. and we hope that they will be recognized for their outstanding quality, commitment, and friendlyness to each and every customer who takes their car to DCH Acura in Dutchess Co. NY Sincerely, Barbara and Ed Adams

This Dealership And Its Service Department Is #1 In Our Book. The Employees Are Warm, Friendly And Helpful And Make You Feel Like Family Each Time We Are There. -Carole S

The manager went out of his way to help me out. He ordered the part for my car and gave me a loaner car, so I could get to work. When I got the car back, it was cleaned and washed. Sherri H

I am just writing to tell you about my expierence at DCH heart acura. I bought a car from them about two weeks ago. Sal was my saleman and he did a wonderful job, and called to check on how the car was running. I bought the car in for a lost hubcap a week later and dealt with Phil. He was excellent and went above and beyond to make my service enjoyable. My expierence at heart acura would absolutely make me come back to buy another car there, and the people I dealt with were wonderful. Thank you - C. McKenna

As I' m sure you know, there are numerous dealerships between our zip code and yours. We did not need to travel all the way to Poughkeepsie; if anything it would have been much easier to guarantee a loaner car had we leased through our local dealer. But I must tell you that Doug' s efforts were more than enough for us to remain loyal to Heart. Please feel free to use us as references if this can be helpful in any way. -Jeffery W

We first work with Doug in 2006 in renewing our lease of a MDX that we had originally leased through Heart in 2002. He was very responsive, even more so this time in ensuring that we remain satisfied customers. - Lisa Y

My wife and I have just taken delivery on a 2008 TL, and are very pleased. We thought you might like to know that our satisfaction is not only with the vehicle, but with the exceptional service and attention we receive from Doug Demasi. - Vince R

Please extend my sincere gratitude to the entire Service Team. I especially would like to thank John Alterio, Adam, Dee and Phil for their professionalism, support and commitment to serving the customer. -Joy T

I presently own a 2007 RL purchased in May, 2007. After experiencing an unusual problem affecting the electrical system of the car, the Service Department team was involved in extensive detective work to identify the cause of the problem. Not to disappoint me, the source of the problem was ultimately identified and my car was returned in immaculate condition (as always). An itsy bitsy spider was the cause of a complex problem. The spider is history, but the effect will last with me. Through dedication and perseverance the problem was corrected. Kudos to the service team that identified this problem. - Tony L

I would like to extend my deepest appreciation to the entire Service Team at DCH Heart Acura for their excellence and professionalism in customer service. I have owned three Acuras from this dealership since 2001. I have NEVER been disappointed with any involvement I have had with the service department, as well as sales or the dealership in general. In this present time, too often customers purchase ?big ticket items? and get stuck after the sales by either the vendor or the service/warranty department. This has never been the case with Heart Acura. Once a customer, you continue to receive excellent service in all aspects. I have never met a friendlier, efficient, professional team! It is just this reason that I am a repeat customer. - Kris M

Recently I went car shopping to many dealerships in hopes to find a new car to surprise my wife on her 65th birthday (we have been married 42 years). I was completely surprised when I walked into your dealership and not only did I find a car that I knew my wife would love ( The Acura TL ), but I found a salesman, who was not your typical salesman. He applied no pressure to buy the car but pointed out each and every single feature of the car. He was by far the pleasant, knowledgeable and friendly salesman of all dealerships I visited. He was great at helping me keep it a surprise to my wife. I do want you to know what a valuable employee you have on your hands and my most sincere hope is that you will reward this young gentleman and keep him with your company. (I' m a retired businessman and I know how hard it is to find a trustworthy, knowledgeable, and pleasant friendly individual). I would also like to point out another employee of yours, she is in charge of your websites, and she also went out of her way to help us get a copy of a photo off the Acura main website. The photo displayed a car with the license plate PLJ243 which corresponds to my wife' s initials and her birth date. This was the only photo with Plate # and Pat thought it was kind of special. Naomi was able to get me a copy suitable for using as a screensaver. But was too fuzzy for making a print. I thank her for her time. In short, the entire staff made our purchase a pleasure (sales, finance, and management). My wife was surprised and she loves the ride & luxury of her New Acura TL. If it is at all possible we would love to get a copy of the plate PLJ243 photo for our home office. - Pat & Jerry L

On behalf of my wife and me, I am writing this letter to extend our gratitude to our salesman for a most pleasant experience at DCH Heart Acura. From my first visit to your dealership in July when I was shopping for an intermediate higher end SUV, to September when we placed our order on a 2008 MDX, Doug has been extremely helpful assisting us in purchasing our first Acura. With out sounding to corny, this is my thirteenth new car. I have dealt with a number of car salesmen. My father-in-law worked for Chevrolet for forty years. This has been without a doubt my most pleasant experience, even with news that the truck I ordered was not going to be available. Doug is a definite asset to your dealership. He has a unique personality and uncanny knack for turning an unpleasant situation into a pleasurable one. Thank you also Sher for her helpfulness. Overall you have a great staff and it was a pleasure to do business with DCH Heart Acura. Have a very HAPPY, safe and prosperous NEW YEAR. - Tom H

I don' t have my salesman's email but I wanted to thank everyone I dealt with on the purchase of the Acura RSX. You were all nice to do business with and I would recommend the dealership to anyone interested in buying a car. I was very sorry to hear of your loss Steve, hope you're doing ok. - Stephanie C

John has consistently provided efficiency, kindness, and professionalism in assisting me with my service concerns on 2007 RL. All of the service staff from technicians to associates and manager ( Phil ) are superior and is the #1 reason I have purchased 3 cars from here. - Barbara K

I would suggest having the new car brochures available in the service area to view while waiting. Truly appreciate the amenities offered while waiting (coffee, seltzer ). - B Stack

This note is to recognize your customer service manager (not sure if manager) John is a valuable asset to your company. John is the first and last person I see when I need service and because of his professionalism and pleasant attitude I will most likely purchase my next vehicle here. - Steven Q

Always pleasant service experience. I travel an hour to get my car serviced by DCH due to their excellent customer service, rather than the Acura dealer that is about 10 minutes away from where I live. - Kristen C

This is the second time in two weeks that I' ve needed our Acura RL serviced. Adam Norton worked with me each time and he is an outstanding example of what an Acura Service Advisor should be. He is knowledgeable, courteous, friendly, informative, helpful, etc, etc. I thoroughly enjoy working with him. - Donna C.

I want to thank you all for the service that you provide to your customers. Thank you all Acura staff. - Marin M

I have been to DCH Heart Acura this week three days with our two cars for service. Each and everyday your service group has been the most pleasant and helpful bunch of people. Kudos to all for making it a pleasant experience in having your car serviced. - Carole S.

John has always gone out of his way to make both my husband and I aware of what was being done during our service appointments. He is a most pleasant and personable gentleman. He goes out of his way to make you feel part of the Acura family-He is a welcome asset to DCH Heart Acura. Great overall person! - Carol A.

Adam Norton was very friendly and a good associate. Keep up the perfect customer service. - Ron G

Went above and beyond in assisting me with my Navi system glitch & real time and traffic-Another example of the excellent service team -Barb S.